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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP)) - Hardcover
Synopsis
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an “experience,” not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community.
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About the Author
Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney’s approach to quality service and to develop its newest seminar on customer loyalty.
"About this title" may belong to another edition of this title.
- PublisherHealth Administration Press
- Publication date2004
- ISBN 10 0974386006
- ISBN 13 9780974386003
- BindingHardcover
- Edition number1
- Number of pages215
- Rating
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press (edition 1), 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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Hardcover
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.99. Seller Inventory # G0974386006I3N00
Quantity: 1 available
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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Hardcover
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Second River Healthcare, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: HPB-Emerald, Dallas, TX, U.S.A.
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Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_392343519
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Second River Healthcare, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: HPB-Diamond, Dallas, TX, U.S.A.
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Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_394962083
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