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Raising the Bar on Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice - Softcover
Synopsis
A pragmatic approach to health care leadership designed to enhance organizational culture and improve customer service. Once again, author and consultant Kristin Baird (Customer Service in Health Care, a Grassroots Approach to Creating a Culture of Service Excellence, Jossey Bass, 2000) delivers a hard-hitting message for health care leaders to step up and lead for excellence. Leaders at all levels will benefit from the practical wisdom here. Through stories, interviews and action steps, Baird encourages leaders to continue raising the bar for the good of our patients, physicians and employees. Features a foreword written by Quint Studer.
"synopsis" may belong to another edition of this title.
- PublisherGolden Lamp Pr
- Publication date2008
- ISBN 10 0975473344
- ISBN 13 9780975473344
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages204
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Raising the Bar on Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice
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Raising the Bar on Service Excellence : The Health Care Leader's Guide to Putting Passion into Practice
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Golden Lamp Pr, 2008
ISBN 10: 0975473344
ISBN 13: 9780975473344
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