Developing a Quality Mangement System: The Foundation for Performance Excellence in Long Term Care (American Health Care Association) - Softcover

Bernie Dana

 
9780976514701: Developing a Quality Mangement System: The Foundation for Performance Excellence in Long Term Care (American Health Care Association)

Synopsis

Bernie Dana, former chair of AHCAs Quality Improvement Subcommittee, draws on his years with Vetter Health Services as well as his academic training and research for this practical guide to creating a quality management system in your facility. He begins with the crucial role of leadership, discusses customer service and staffing, and concludes with how to set up a process to continuously improve quality, not just solve isolated problems. This is a companion book to Continuous Quality Using the Regulatory Framework.

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