Listen Up, Customer Service: A Guide to Develop Customer Loyalty

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9780977225750: Listen Up, Customer Service: A Guide to Develop Customer Loyalty
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Looking for was to gain and maintain loyal customers? This book was written for you. Listen Up, Customer Service is a step-by-step guide to improving customer relations, while at the same time increasing employee satisfaction.

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About the Author:

David Cottrell, President and CEO of CornerStone Leadership Institute is the author of twenty one highly acclaimed books including the best selling Monday Morning Leadership; Listen Up, Leader; Listen Up, Teacher; and Monday Morning Mentoring.

Review:

One of the best customer service books I have read. I am ordering copies for all 3500 of my managers. --Ken May, SVP, FedEx

A common sense approach to excellent customer service. --Kelly Ritchie, EVP, Lands' End

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David Cottrell; Mark C. Layton
Published by CornerStone Leadership Institute (2006)
ISBN 10: 0977225755 ISBN 13: 9780977225750
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David Cottrell; Mark C. Layton
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