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Looking for was to gain and maintain loyal customers? This book was written for you. Listen Up, Customer Service is a step-by-step guide to improving customer relations, while at the same time increasing employee satisfaction.
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David Cottrell, President and CEO of CornerStone Leadership Institute is the author of twenty one highly acclaimed books including the best selling Monday Morning Leadership; Listen Up, Leader; Listen Up, Teacher; and Monday Morning Mentoring.Review:
One of the best customer service books I have read. I am ordering copies for all 3500 of my managers. --Ken May, SVP, FedEx
A common sense approach to excellent customer service. --Kelly Ritchie, EVP, Lands' End
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Book Description CornerStone Leadership Institute, 2006. Paperback. Condition: New. Seller Inventory # DADAX0977225755
Book Description Condition: New. New. Seller Inventory # S-0977225755