Whether you're a communicator, an HR professional or anyone running a program, this comprehensive book shows you how to explore issues, test concepts and generate ideas with employees so you can make informed decisions. This all-inclusive, do-it yourself guide provides all the tools you need to successfully manage and facilitate employee focus groups from setting objectives to reporting key findings.
Even if you've never conducted an employee focus group before, this book is packed with tips, advice and samples to help you get started, including a participant invitation, a discussion guide and a findings report.
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Joe DeLuccia helps Fortune 500 companies, such as Georgia-Pacific, Bush Brothers and Prudential, conduct and analyze employee research. As a long-time project director with Davis & Company, he wrote Reaching Employees: Best Practices in Distribution and Access and co-authored Working Wisdom: Capturing Employee Insights through Focus Group Research. Joe is an adjunct professor of communication at Montclair State University in New Jersey.
Kimberly Gavagan has moderated employee focus groups for many top companies, including Wyeth, MasterCard and Merck. She is a senior communications consultant at Davis & Company, helping clients with employee and HR communication efforts. Kimberly co-authored Working Wisdom: Capturing Employee Insights through Focus Group Research.
As Davis & Company's measurement practice leader, David Pitre has helped clients such as CIT, PepsiCo, Sun Life Financial and Trane conduct employee surveys and focus groups that demonstrate the value of their work. David is vice president of Consulting Services at Davis & Company. He holds an M.B.A., with a design management specialty from the University of Westminster in the U.K.
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