Synopsis
In "It's Your Business! The Smart Guide to Customer Service," co-authors Marty Wilk and Peter McGuire offer time-tested lessons derived from their own experiences and those of their friends in business. Their book conveys the message that in order to be successful in today's highly competitive business or professional environment, it is not enough to be good at doing just one thing. The better enterprises are strong in all aspects of their business, including leadership, employee satisfaction, customer focus, superior service, quality products, competitive prices, good communication, community involvement and ethical business practices. "It's Your Business!" will help any business succeed.
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It's Your Business!: The Smart Guide to Customer Service
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0979085004I3N00