Synopsis
The adoption of the TM Forum’s Business Process Framework, also known
as the eTOM, continues to increase within the information, communications, and entertainment industry. As a result, there is a need to provide guidance on how the framework can be extended and/or modified for use by a
TM Forum member and in the practical use of the framework.
This guide contains four chapters that provide;
A short review of the Business Process Framework
A typical implementation approach
A set of guidelines for extending the framework
A series of case studies for uses of the framework
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