"How To Run a Zero Defects Program" was written to explain the Zero Defects (ZD) concept and show the person who will actually run a program how to Plan, Implement, and Sustain the program.
The book uses football as a metaphor since winning in football is much like winning in business. The keys are commitment and leadership.
Want to know who will win the Super Bowl? It will be the team that makes the fewest mistakes. You can bet on it.
Those interested in improving quality should also order "The Zero Defects Option." This book describes the ZD concept and gives the Seven Principles of Defects Prevention.
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Dave Crosby is an author, quality management consultant, and software publisher. His SPC software was the first offered for the personal computer. With a career spanning fifty years, he served as Corporate Quality Director for three major corporations. He has experience in consumer, commercial, and military products and services. The U.S.Army awarded Dave the Outstanding Civilian Service Medial for his work in the Army ZD program.
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