2010 BPM and Workflow Handbook: Spotlight on Business Intelligence - Softcover

Fischer, Layna

Softcover

ISBN 10: 0981987052 ISBN 13: 9780981987057

Publisher: Future Strategies, Incorporated, 2010

Synopsis

2010 BPM and Workflow Handbook; Spotlight on Business Intelligence
Published in collaboration with WfMC.org

TABLE OF CONTENTS

SECTION 1--SPOTLIGHT ON BUSINESS INTELLIGENCE

This special spotlight illustrates how Business Process Management (BPM) and Business Intelligence (BI) are increasingly intertwined. Linking business intelligence and business process management creates stronger operational business intelligence.

Business Process Intelligence: Beyond the Convergence of BPM and BI
Linus Chow, Manoj Das and Peter Bostrom, Oracle Corp, USA

Knowledge Work and Unpredictable Processes
Keith D. Swenson, Fujitsu America, USA, and Vice Chair, Workflow Management Coalition

Open Source Business Intelligence and Business Process Platform
Patrick Beaucamp, BPM-Conseil/Vanilla, France

Artificial Intelligence and the Future of BPM: Semantic Process Automation
Francesco BATTISTA, Respondo, Italy and Gianpiero BONGALLINO, Italy

Predictive BPM
Dr. Setrag Khoshafian, Pegasystems Inc., USA

Intelligent, Automated Processes: Embedding Analytics in Decisions
James Taylor, Decision Management Solutions, USA

Assigning Work Items More Efficiently Using Business Intelligence Tools
Juan J. Moreno, Marcelo Cordini, Cristian Mastrantono, INTEGRADOC and Universidad Catolica, Uruguay; Martin Palatnik, Universidad Catolica, Uruguay

Staying Ahead of the Curve with Decision-Centric Business Intelligence
Sheila Donohue, CRIF Decision Solutions, Italy

Combining Knowledge, Process and BI to Deliver Agility in a Collaborative Environment
Marinela MIRCEA, Bogdan GHILIC-MICU, Marian STOICA, Academy of Economic Studies, Bucharest, Romania

Using BPM to Drive Clinical Intelligence and Process Oversight in the Acute Healthcare Setting
Ray Hess, The Chester County Hospital, USA

Using BPM and Business Intelligence to Improve Healthcare
Jonathan Emanuele and Cynthia Mascara, Siemens, USA

SECTION 2--THE BUSINESS VALUE OF BPM AND WORKFLOW

BPM-on-Demand: Fantasy or Fast Track to Agility?
Jon Pyke, WfMC Chair, United Kingdom

A Generic Framework for Business Process Management
Philippe Declercq and Vincent Fauliot, CNAMTS, France

Enterprise Process Automation Providing the Gift of Time
Roy Altman, Peopleserv Inc., USA

Transforming Security through Enterprise Architecture and BPM
Christine Robinson, Christine Robinson and Associates and Daniel Turissini, Operational Research Consultants, USA

Customer Experience Transformation A Framework to Achieve Measurable Results
Vinaykumar S Mummigatti, Virtusa, USA

SECTION 3--STANDARDS AND TECHNOLOGY

How to Optimize Capability: Centered Enterprise Integration
Nathaniel Palmer and Jason Adolf, SRA International, Inc., VA, USA

XPDL 2.2: Incorporating BPMN 2.0 Process Modeling Extensions
Robert M. Shapiro, Global 360, USA

Workflow Control-path Intelligence and Its Implications
Haksung Kim, Dongnam Health University and Kwanghoon Kim, Kyonggi Univ., Rep. of Korea

Workflow Design Patterns for Developing and Maintaining e-Business Workflow Systems
Farhi Marir and John Ndeta, Knowledge Management Research Centre, Faculty of Computing, London Metropolitan University, UK

Utilizing Process Definitions for Process Automation: A Comparative Study
Filiz Celik Yesildoruk and Onur Demirors, Middle East Technical University, Informatics Institute, Turkey

About this title

Review

Why focus on Business Intelligence?

Keith Swenson, WfMC Vice Chair says, Regardless of whether you design a fixed definition in advance for a predictable process, or whether a case manager extends the plan for an unpredictable process while working, the results can be analyzed with process intelligence technology. Retrospective analysis can tell us if the processes are going according to plan, and can tell us if the plan itself is a good idea. In cases where work was performed without the guidance of a process, process mining, also known as automatic process discovery, can tell us what the process has actually been without having to involve people in lengthy, and error prone, interviews. Process mining can tell us what is efficient and inefficient about an existing work pattern, and it can give us a jump-start on new BPM implementation efforts when no previous process definition exists.

Business (Process) Intelligence is a field that is just beginning to show very promising results. Eleven independent chapters in this book bring us views of this topic. After all, in the end, it is process analytics that keeps us all honest. Because it can measure performance, Business Process Intelligence is a critical part of delivering on the promise of improving performance of the business.

--Keith D. Swenson

Jon Pyke, WfMC Chair says -- Business Intelligence, coupled with BPMS, gives business managers and executives the ability to track and measure performance based on real-time feedback of their processes this gives them real insight into how the organization operating. Once good and accurate BI is in place, end users can make informed decisions because they are presented with issues that need to be addressed, as well as with the context so they can take the right action.

This book presents a number of important and current and future viewpoints from experts in their fields, not only BI. There are important technology updates together with thoughtful contributions on BPM business issues. I highly recommend this book. --Jon Pyke, WfMC Chair

Edition details

• Publisher: Future Strategies, Incorporated
• Publication date: 2010
• ISBN 10: 0981987052
• ISBN 13: 9780981987057
• Binding: Paperback
• Language: English
• Number of pages: 284
• Editor: Fischer Layna