Items related to Conversation and Community: The Social Web for Documentation
Synopsis
Conversation and Community: The Social Web for Technical Documentation, industry expert Anne Gentle's new book, brings the tools of the Social Web to technical documentation. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers. Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers.
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From the Back Cover
Listen, the execute a successful social documentation strategy.
The technical communication world is on the brink of a major cultural shift from one-sided "documentation" towards user-generated content, collaborative communication, and the power of communities. This shift will change the way technical communicators work and will offer new opportunities to those who can seize them. If you are wondering where to start or what your future role may be, this book is for you.
Anne Gentle's Conversation and Community brings social media alive through real examples and stories that will help you be a more successful technical communicator. It offers practical guidance and lessons learned from the author's experience and that of other leaders in the field. It outlines the social techniques that have the greatest leverage and explains how they can help you start a conversation and build a community with your customers.
About the Author
Anne Gentle is a senior technical writer who started blogging in 2005. She works at Advanced Solutions International and writes a professional blog about writing, wikis and information design at JustWriteClick.com, where she has an engaged and loyal readership.
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- PublisherXML Press
- Publication date2009
- ISBN 10 0982219113
- ISBN 13 9780982219119
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages242
- Rating
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