Tough Talks in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane - Softcover

Jean Palmer Heck

Softcover

ISBN 10: 0982616708 ISBN 13: 9780982616703

Publisher: Higashi Publishing, 2009

Synopsis

Tough Talks are inevitable. But they don t have to be gut-wrenching. No one likes to deliver bad news. Whether at work or in your personal life, your words take a toll on your employees, your relationships & you.
Tough Talks in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane gives you a process for dealing with difficult conversations. You will learn: * The 5-step CHECK system for delivering tough talks * What works and what doesn t through actual case studies * How to motivate employees when budgets are tight * What actions to take to keep yourself moving forward * Lessons about layoffs, terminations & performance reviews, plus stories from corporate execs, small business owners & "the hatchet man."
In March of 2009, when the world economy was clearly in the midst of a serious recession, Jean Palmer Heck, an international communications advisor, began researching how bad news was being delivered in the workplace. She took her skills as an expert interviewer and asked human resource professionals, psychotherapists, small business owners, corporate managers, and people in all walks of life about their experiences with giving and receiving tough talks.
After researching the subject with hundreds of people who shared accounts of their difficult conversations, many still reeling with emotion, Heck narrowed their advice and insights down to a 5-step process. Although originally intended to be applied in the workplace, Heck's 5-step CHECK system is adaptable to every day tough talks.

About this title

About the Author:

Jean Palmer Heck is an international communications advisor who has spent 30 years working with worldwide newsmakers and senior executives from 32 countries. An executive coach and consultant for numerous corporations, including Eli Lilly, Verizon, Praxair, GTE, and Arthur Andersen, Heck has spoken to hundreds of audiences and trains all levels of management.
Before starting Real-Impact Inc., Heck had been a radio/TV news anchor and talk show host as well as a corporate spokesperson on controversial issues. She is an avid videographer and travels around the world to gather award-winning footage for her speeches.
Heck is author of: * Tough Talks in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane * Secrets for the Reluctant Speaker * Sound Bites for Top Dogs * Chicken Soup for the Soul (contributor to 2 books) * The Presentation Tool Box * PowerPoint-ers: Visual Lessons from Penguins & Pancakes

Review:

Jean Palmer Heck's methodology for effectively managing tough talks is unparalleled. These situations are always charged. You need a process for dealing with them and her CHECK system is the answer. Even after all my experience with tough talks, I learned from this book. Executives at my level will benefit from reading this. --Janet Giesselman, President and General Manager, Dow Oil and Gas

Years in the turbulent auto industry have shown me the importance of being able to discuss both good and bad news while motivating associates along a path for success. These current economic times have made the need more urgent. This helpful book has case studies and ideas for tough talks that apply to all industries. If you manage people, read it. --Bob Daly, Senior Vice President, Toyota

In the spirit of Malcolm Gladwell's Blink, Jean Palmer Heck thin slices straight talk to employees during difficult times better than anyone I know. The sensitivities that Tough Talks in Tough Times uncovers demonstrate real insight into human behavior in particularly sensitive times. There is much to be learned from Tough Talks in Tough Times, but none more insightful than knowing when to be quiet. Jean has a great understanding into the human psyche during times when it is difficult to communicate. --William C. Heyman President and CEO, Heyman Associates, Inc.

About this edition

• Publisher: Higashi Publishing
• Publication date: 2009
• ISBN 10: 0982616708
• ISBN 13: 9780982616703
• Binding: Paperback
• Edition number: 1
• Number of pages: 174
• Illustrator: Meta 4 Design