The Great Employee Handbook - Softcover

Quint Studer

Softcover

ISBN 10: 0982850336 ISBN 13: 9780982850336

Publisher: Fire Starter Publishing, 2012

Synopsis

The Most Valuable On-the-Job Skills Come from Experience But You Don t Have to Work a Lifetime to Master Them.

Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!

The old saying Experience is the best teacher has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That s the idea behind The Great Employee Handbook.

Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time).

You ll learn how to:
Put your best foot forward in the first 90 days
Build an emotional bank account with coworkers (It s the best way to get quick forgiveness when you mess up!)
Discuss your own development plan without looking self-promotional
Have difficult conversations with your boss
Solve problems and resolve conflicts without getting the boss involved
Alleviate customer anxiety so they ll buy from you (and keep coming back)
And much, much more

Studer has created a valuable tool for companies in every industry. We all know a good day at work means a good day in our personal lives, too. That positivity is what employees and the leaders who count on them really want.

About this title

About the Author

Quint Studer is founder of Studer Group. A recipient of the 2010 Malcolm Baldrige National Quality Award, Studer Group implements evidence based leadership systems that help clients attain and sustain outstanding results in more than 700 hospitals and organizations across the US. The Great Employee Handbook is Studer s sixth book. Others include Wall Street Journal Bestseller Results that Last and BusinessWeek bestseller Hardwiring Excellence.

Review

There are numerous management books out there, but almost nothing that addresses being managed. Quint Studer has written a primer on being a great employee, being a great team member in any organization. This book has value to anybody at any level of a complex group, even a small business or a family. --Brian Dr. Michael Harris, author Excellence with an Edge

A great read for font line employees who are interested in furthering their careers in an any organization. This book will provide a solid foundation for helping employees to on-board more quickly and becoming fully engaged with an organization's culture. --Brian Keeley, CEO Baptist Health South Florida

About this edition

• Publisher: Fire Starter Publishing
• Publication date: 2012
• ISBN 10: 0982850336
• ISBN 13: 9780982850336
• Binding: Paperback
• Edition number: 1
• Number of pages: 216