Synopsis
This text is the "classic in the field". It is the first and only combined text/workbook/Audio CD training program to provide instruction in how to perform telephone triage. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. All of the essential guidelines and instructions are here for telephone triage that is confident, refined, and precise. The Audio CD contains 10 "real life" case studies for analysis and critique.
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