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Synopsis
Leadership & Management
Turnaround Strategies for Customer Centric Operations is a turn-by-turn guide for leaders who endeavor in operational restructuring of underperforming organizations. The proposed approaches and suggested strategies, tactics, and methodologies are customer-centric, data-driven, and quality-oriented. This book brings a very structured approach to an otherwise overwhelmingly complex challenge: operational turnaround.
The approach presented is structured strategy: a simple, organized, results-oriented recovery plan, together with decisive, superior execution of such plan, can increase dramatically the chances for a successful and stable operational turnaround and the undeterred progress towards profitability and growth. Essentially a leadership and management science book that reads like a novel and brings easy-to-use tools for transformational leaders regardless of industry, Turnaround Strategies is a handbook for total quality management.
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About the Author
Ileana Roman is a seasoned business leader with an engaging writing style, presenting detailed case studies, how-tos, and diagrams that allow readers to implement the featured methodologies with significant ease.
Far from being a conventional theoretician, Roman s hands-on business experience enables her to convey practical, tested methodologies and flexible, direct, to-the-point approaches for the most daunting challenges of customer centric business transformation.
Review
Individualized strategies and a level of intelligence that is needed to truly bring a company back from the brink... The guide offers a wealth of strategies that allow customer centric businesses to utilize in a way that brings revitalization, profitability and long term longevity back to the company's business structure. --L. Collins
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Turnaround Strategies for Customer Centric Operations (Leadership & Management)
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Turnaround Strategies for Customer Centric Operations (Leadership & Management)
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Turnaround Strategies for Customer Centric Operations (Leadership & Management)
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