Items related to Call Center Management on Fast Forward: Succeeding...
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) - Softcover
Synopsis
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center s evolving role in strategy, and much more! You'll learn how to: *Improve customer experiences *Build a team equipped with the right know-how *Achieve service level with quality *Maximize the contact center s strategic value *Win top management s support
"synopsis" may belong to another edition of this title.
About the Author
Brad Cleveland is known globally as one of today s foremost experts in customer strategy and management. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders American Express, Apple, Coca-Cola, USAA, HP and others. His books and articles have been translated into more than a dozen languages, and he has appeared in media ranging from The Wall Street Journal to The New York Times, NPR s All Things Considered, and the in-flight programs of several airlines. He is a sought-after consultant and a popular speaker who presents with sparkle, insight and humor.
"About this title" may belong to another edition of this title.
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: Orion Tech, Kingwood, TX, U.S.A.
Seller rating 5 out of 5 stars
perfect. Condition: Good. Michael Blair (illustrator). Seller Inventory # 0985461101-3-34509154
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Fair. No Jacket. Michael Blair (illustrator). Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I5N00
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Good. No Jacket. Michael Blair (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I3N00
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. Michael Blair (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I4N00
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. Michael Blair (illustrator). Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I4N01
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. Michael Blair (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I4N00
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. Michael Blair (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I4N00
Quantity: 1 available
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Good. No Jacket. Michael Blair (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I3N00
Quantity: 1 available
Stock Image
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Good. No Jacket. Michael Blair (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I3N00
Quantity: 1 available
Stock Image
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. Michael Blair (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.83. Seller Inventory # G0985461101I4N00
Quantity: 2 available