Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter - Softcover

DiGioia, Steve

Softcover

ISBN 10: 0989070204 ISBN 13: 9780989070201

Publisher: Steve DiGioia, 2013

Synopsis

Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall customer service. But this book is different. Upselling is important and of course, the service you provide is a major factor in how much you earn, but there is much more to learn. This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests.

Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip -

1) Make your customer feel important
2) Make them feel special, and
3) Make them feel appreciated.

Customer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works...are you ready?

About this title

About the Author

Steve DiGioia, author, speaker, customer service trainer & coach, has been in the hotel & restaurant industry for 25+ years.  From a summer internship as a 16 year old "prep-cook" in Chicago, to Brooklyn NY banquet waiter,catering sales manager & room service manager, to restaurant director and director of banquets, to regional customer service trainer and director of food & beverage,he has seen some of the best and worst at their trade. 

Known as"the ops guy" during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved onto supervisor and senior management positions.

Still active in the business, Steve has put together this collection of those same straight forward no-nonsense tactics that he continues to use and will improve the customer service mindset of your employees.  It will also result in better customer retention, increased revenue and repeat business for your company PLUS bigger tips for your employees.

Steve shares his expertise as a featured writer/contributor to many of the customer service and hospitality industry's best websites:

• eHotelier.com
• Customer Think.com
• Business2Community.com
• Hotel-Online.com
• the Hsyndicate Network
• Call Centre Helper.com

Read the latest articles and tips on Steve's blog - stevedigioia.com/blog

➨ Steve has learned what REALLY works! Now he will teach it to you!

From the Back Cover

If you liked this book, please tell a friend about it, maybe they will purchase it too. And if I can ask one more favor of you, please go to Amazon.com and write a review about this book as well. Amazon is the world's largest book store and THE place to go when searching for a good read.

Your review will assist future readers to find this book and see for themselves the benefits of my "tips".

Thank you for your support, have a great day!

From the Inside Flap

Are you willing to learn a few things? A few simple things that will put more money in your pocket, and finally become the waiter that all others are jealous of? And the one that your customers can't get enough of?

It's real easy and you will see results on your very next shift. I will be your teacher. Here's a few of the chapters in this book:

• Two Minutes or Two Bites
• So What Do You Recommend?
• Get That Kid's Mac & Cheese First
• I'm a Waiter NOT a Salesman
• I Have My Own Stuff To Talk About
• Know Thy Substitutions
• Where Did I Leave That Thing?
• My Busboy, My Partner
• Where's The Nearest Bookstore?
• Now Get Outta My Way
• Take My Picture Please
• Goodnight My Guest
• Do I Really Care About My Guest?
• And much more.

Even if you learn just ONE thing from the book, like my "Magical Table Greeting", you will be far better off than 90% of all the other waiters out there. Are you ready!

Edition details

• Publisher: Steve DiGioia
• Publication date: 2013
• Language: English
• ISBN 10: 0989070204
• ISBN 13: 9780989070201
• Binding: Paperback
• Number of pages: 94