Softcover

ISBN 10: 0989803007 ISBN 13: 9780989803007

Publisher: MCS Media, Inc., 2013

The Practical Lean Six Sigma Pocket Guide for Healthcare (D-M-A-I-C) is designed as a convenient, quick reference, and, most importantly, a step-by-step implementation guide. You can put your finger on any tool within a matter of seconds! Use the book as follows: - Navigate the (Prepare) - Define - Measure - Analyze - Improve - Control right side book tabs. - Complete the A3 Project Report as you learn and apply the various tools on the project by: 1. Go to the tab in the book that corresponds to the D-M-A-I-C Phase you are working on. 2. Read about the tools for that phase of your project. 3. Apply the appropriate tools. 4. Complete the relevant section of the A3 Project Report. 5. Repeat 1 - 4 as you navigate through the phases and complete your project. - Use the Case Study Example Look-Ahead and Tool Grid Matrix to direct you to specific pages with examples or case studies for hospitals, clinics, and/or physician group practices. - Use the Index for quick access to a specific topic or tool. The tools are presented in the logical order relative to the D - M - A - I - C Phases and A3 (Project) Report format; keep in mind that many tools can be used repeatedly across the phases. For example, the value stream map introduced in the Define Phase and A3 Report - 2. Current State will most likely be used in the Improve Phase and A3 Report - 5. Future State; the Run Chart introduced in the Analyze Phase will most likely be used (or updated) in the Control Phase, and so forth. The Practical Lean Six Sigma Pocket Guide for Healthcare aligns managers and supervisors with the front-line associates to understand, implement, and sustain continuous improvement initiatives with real-world examples and practices.

About the Author:

Todd Sperl is an enthusiastic, creative speaker and process improvement expert who looks beyond today s problems to find tomorrow s solutions. As Owner and Managing Partner of Lean Fox Solutions, Todd s vision is to improve the patient care experience from one healthcare touch point to the next. As a Master Black Belt and Lean Sensei, Todd s exceptional track record of process improvement has been based on his philosophy of total enterprise engagement in change. Todd received his BS in Psychology from the University of Wisconsin-River Falls and an MS in Industrial-Organizational Psychology from St. Mary s University in San Antonio, Texas. Rob Ptacek is a Partner in the Global Lean Institute and President and CEO of Competitive Edge Training and Consulting, a firm specializing in leader and organizational development, and Lean Enterprise transformations. Rob holds a BS in Metallurgical Engineering from Michigan Technological University and a Masters of Management from Aquinas College. Rob has held leadership positions in Quality, Sales, and Operations Management, and has over 25 years of practical experience implementing continuous improvements in a variety of industries. Jayant Trewn, PhD is an Industrial Engineer specializing in Quality Systems design, development, implementation, and management. Jayant has accumulated over a decade of experience working in healthcare organizations such as Spectrum Health Medical Group, Beaumont Hospitals, and Lason Systems where he built healthcare delivery process improvement programs based on Lean, Six Sigma, and PDCA concepts. Jayant has authored the book Multivariate Statistical Methods in Quality Engineering and he has been published in international journals. He holds a Doctorate degree in Industrial Engineering from the College of Engineering, Wayne State University, Detroit, MI, USA. He earned his MBA in Information Systems at Wayne State University and his Bachelor of Engineering degree from Madras University, India.

Review:

This book is a necessity in today s rising costs and declining reimbursements. --Kari Gorz, MEDICAL PRACTICE VP OF OPERATIONS

A MUST-HAVE for healthcare professionals seeking a useful, clear-cut handbook for process improvement methods and tools, complete with case studies and examples related to improving the patient experience. --Dr. Ernest Yoder, Dean College of Medicine, Central Michigan University