Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling - Softcover

Palachuk, Karl W

 
9780990592341: Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Softcover
ISBN 10: 0990592340 ISBN 13: 9780990592341
Publisher: Great Little Book, 2014

Synopsis

This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include: 
  • Getting Started
  • Finances
  • Sales
  • Marketing
  • Client Management
  • Employees and H.R.
  • Company-wide Policies
  • Technical Support Policies and Procedures
  • Practical Examples
 (Monthly Maintenance, Backup and Disaster Recovery, and more)

"synopsis" may belong to another edition of this title.

About the Author

Karl W. Palachuk is the founder and CEO of a managed service business in Sacramento, CA. He is the founder and co-president of the Sacramento SMB IT Professionals Group and author of several books, including Managed Services in a Month and Service Agreements for SMB Consultants.
Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.

"About this title" may belong to another edition of this title.

Publisher
Great Little Book
Publication date
2014
Language
English
ISBN 10 
0990592340
ISBN 13 
9780990592341
Binding
Paperback
Number of pages
346