Simplified Process Improvement: The art of process improvement decoded into 5 simple steps - Softcover

Perez, Eduardo

Softcover

ISBN 10: 0999458000 ISBN 13: 9780999458006

Publisher: Logical Language Books, 2017

Synopsis

With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are doing it! All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow! In addition, Perez provides you with inspiring real-world case studies where you can see his approach in action step-by-step. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buy-in, executing the plan and continuously communicating with your stakeholders. Perez runs operational leadership website www.howtorunoperations.com and is currently Chief Customer Officer with Tricolor Holdings. In 2023, Eduardo was named Top 10 Chief Customer Officer of 2023. Perez has over 20 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!

About this title

About the Author

Eduardo Perez is an operations and process improvement leader with over 15 years of operational and corporate experience. Eduardo is an expert in leadership and process improvement practices and has won several awards for his business turnaround achievements. Eduardo has saved the companies he has worked for millions of dollars, helping them significantly reduce errors and improve their cycle times, improving the customer experience. He has held various leadership positions across the manufacturing, technology, and financial services industries. He is certified as a Six Sigma Black Belt (CSSBB), Lean Practitioner, Project Management Professional (PMP), and Certified Quality Engineer (CQE). In 2016, Eduardo was awarded the 40 Under 40 Young Hispanic Corporate Achievers (YHCA) Award. 

Eduardo currently runs a YouTube channel and the website/blog, theprocessman.com. Eduardo is the founder and principal consultant of TPM Consulting Group, which helps small businesses and entrepreneurs survive the growth curve by helping them establish a strong operational foundation. For more information visit, tpmconsultingroup.com. Eduardo resides in Texas with his wife and two children. In his free time, he has served as President of a Dallas-Fort Worth Hispanic organization chapter consisting of 800 members and was also national lead of a Hispanic professional organization consisting of 3,000 members, with responsibility for strategy, a mentorship program, community efforts, the budget, and engagement. Eduardo also serves as an active leader at his local church. 

To get a hold of Eduardo for consulting, speaking, training, and other opportunities, visit tpmconsultinggroup.com.

From the Back Cover

Praise for Eduardo Perez the founder of TPM Consulting Group

"Eduardo's level of intelligence, experience, drive and innovative approach to problem solving is unequalled in anyone I've worked with. He has a thoughtful approach to issues with not only a keen eye for detail but a broad understanding of the bigger picture which results in a thorough and successful attainment of goals."

Tyler Anderson-Lennert, Owner, Compliance Theory

"Eduardo is an impressive leader with the ability to identify key leverage points within the business and drive continuous improvement. Eduardo's combination of quick problem solving skills, great people leadership and focus on driving results, enables him to be a very effective leader in any organization."
Steve Thibodeau, CEO, Global Lending Services

"Eduardo has the most impressive approach to operational excellence, problem resolution, and strategic alignment with teams of anyone I have worked with. His blend of creativity, empathy, and organization is rare indeed. I highly endorse Eduardo's approaches, work and have utilized many of the above in our rapid growth at Rising Tide."
Jason Sherman, CEO, Rising Tide Marketing

"Eduardo mentored me in process engineering and it permanently changed me professionally and personally for the better. Eduardo is a creative, patient, and dynamic leader who pioneers new ideas to fruition. Eduardo has been one of the most influential mentors I have had in my career."
Kathryn Saab, Financial Services Lean Six Sigma Black Belt

"Eduardo was consistently recognized by my process engineering team as a trailblazer in financial services when it comes to coming into a new area he is not familiar with and improv- ing the process to new levels. Eduardo was able to reduce turnaround times and errors for payment processing and improve the overall morale of the department which consisted of mostly tenured associates."
Lacie Lee, Process Engineer

Edition details

• Publisher: Logical Language Books
• Publication date: 2017
• Language: English
• ISBN 10: 0999458000
• ISBN 13: 9780999458006
• Binding: Paperback
• Number of pages: 150