Business and Professional Communication: A Human-Centered Approach - Softcover

Newbold, Curtis; Richards, Jessie Lynn

Softcover

ISBN 10: 1071872079 ISBN 13: 9781071872079

Publisher: SAGE Publications, Inc, 2025

Synopsis

Business and Professional Communication: A Human-Centered Approach prepares learners to succeed in today′s workplace defined by changing technology, a diversifying workforce, and an increase in remote and hybrid work. Authors Curtis Newbold and Jessie Lynn Richards guide readers through the principles, practices, and techniques, helping them see that business communication is more than just a series of documents, meetings, and presentations – it′s a human-centered process that requires a holistic understanding of communication across modes and contexts. With accessibility and inclusion leading the way, this text encourages learners to be more conscientious, purposeful, and ethical in the way they communicate at work and beyond.

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About this title

About the Authors

Curtis Newbold, PhD, is a clinical associate professor of strategic communication in the Department of Communication at the University of Utah. He is an award-winning corporate consultant with a research and practitioner background in strategic communication and has published in a range of academic journals and book chapters emphasizing communication and information design, self-directed learning, competency-based education, business communication, and public relations. He has delivered over 200 live trainings, webinars, and workshops for diverse multinational companies and government organizations including New York City Department of Health; Utah State Legislature Auditor General; Indeed.com; Discover Financial Services; O′Reilly Media; Havas Health Plus; Mountain America Credit Union; and CollegeBoard.  He has developed and taught over 40 different communication courses at universities in the U.S., China, and the Utah Asia Campus in South Korea. He has led graduate student strategic communication projects for non-profit organizations in Peru, South Africa, Cambodia, Hungary, Morocco, and Iceland. He has a PhD in Rhetorics, Communication, and Information Design (RCID) from Clemson University and BS and MA degrees in English and Professional Communication from Utah State University.

Jessie Lynn Richards, PhD., is an associate professor/lecturer in the Eccles School of Business at the University of Utah where she teaches interpersonal and organizational communication and writing. She has taught at the university level for over 18 years teaching various forms of business, professional, technical, and scientific communication at the undergraduate and graduate level. Richards has extensive experience in curriculum development, particularly in areas of business and professional communication. She has delivered communication “best practices” workshops for companies and organizations in Utah, California, New Jersey, and Nashville. Additionally, she has given Equity, Diversity and Inclusion (EDI) training at companies in Utah and for the Court-Appointed Special Advocates (CASA) of New Jersey. She has presented scholarly workshops and conferences at the Association of Business Communication and the National Communication Association. She is on the board of the McCluskey Center for Violence Prevention at the University of Utah and also works with the University’s Gender-Based Violence Consortium. Her research focuses on intersections of trauma, gender, and language in organizational contexts. In 2015, Richards started Fight Against Domestic Violence (FADV), a non- profit foundation, to support survivors of domestic violence through business and individual partnerships. Jessie earned a PhD in Communication from the University of Utah, an MA degree in Rhetoric and Writing Studies from San Diego State University, and a BS in English and Technical Writing from Utah State University.

Edition details

• Publisher: SAGE Publications, Inc
• Publication date: 2025
• Language: English
• ISBN 10: 1071872079
• ISBN 13: 9781071872079
• Binding: Paperback
• Edition number: 1
• Number of pages: 634