Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes - Softcover

Rice, Ronald E.; Cooper, Stephen D.

Softcover

ISBN 10: 1107683149 ISBN 13: 9781107683143

Publisher: Cambridge University Press, 2015

Synopsis

Everyone working in organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. In such cases it is normal for people to find ways of completing their work in such a way that they can get around, or just simply avoid, the procedure or system that has caused the problem. This is an unusual routine – a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. Using a wide range of case studies and interdisciplinary research, this book gives researchers and practitioners invaluable information on the nature of this pervasive organizational phenomenon and shows how they can be dealt with in order to improve organizational performance.

About this title

About the Authors

Ronald E. Rice is Arthur N. Rupe Chair in the Social Effects of Mass Communication and Co-Director of the Carsey-Wolf Center for Film, Television, and New Media at the University of California, Santa Barbara. He is the author of several books, the most recent of which include The Internet and Health Care (with Monica Murero, 2006) and Media Ownership (2008).

Stephen D. Cooper is Professor of Communication Studies in the Department of Communication Studies at Marshall University, where he teaches courses in business and professional communication, computer-mediated communication, group communication, organizational communication, and research foundations. He is the author of Watching the Watchdog: Bloggers as the Fifth Estate (2006).

Edition details

• Publisher: Cambridge University Press
• Publication date: 2015
• Language: English
• ISBN 10: 1107683149
• ISBN 13: 9781107683143
• Binding: Paperback
• Number of pages: 400