Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program - Hardcover

Hale, Judith

Hardcover

ISBN 10: 1118027248 ISBN 13: 9781118027240

Publisher: Pfeiffer, 2011

Synopsis

Are your employees qualified?

Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.

Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.

Create a certification program within your organization to:

• Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
• Ensure that your workforce is trained and competent to their job
• Make your hiring process more cost effective and legally defendable
• Recognize competence and consistency of your employees

Once you've identified the need for a certification program, what's the next step? All of the answers are here!

About this title

About the Author

JUDITH HALE is president of the consulting firm Hale Associates. Their services include consultation on assessment, certification, evaluation, and integration of performance improvement systems with performance management. She is also the author of the Performance Consultant’s Fieldbook, Performance-Based Evaluation. Performance-Based Management, and Outsourcing Training and Management, all from Pfeiffer.

From the Back Cover

An Essential Knowledge Resource

If organizations are to be successful they must have well-qualified people to do competent work. The question is how can companies ensure that the people they hire can do the job right?

Performance-Based Certification is a groundbreaking book that offers employers a method for creating a performance-based certification program that is targeted to the needs of their specific organization. By using the certification approach outlined in this book and companion website, any organization can: Instill confidence that their employees, members, or suppliers are qualified to meet the needs of the customers; Ensure that their workforce is trained and competent to the job; Make the hiring process more cost effective and legally defendable and; Recognize the competency and consistency of their employees.

Step by step Judith Hale (an expert in evaluation and certification) explains how to design and implement an effective certification program. She describes why staff members are typically required to become certified and explains how to select an appropriate set of requirements for a particular program. In addition, the book contains instructions on how to manage the process in order to provide proper oversight and reveals how to deal with issues of appeals, recertification, and disclosures. Performance-Based Certification offers a variety of methods for accurately assessing knowledge, skills, and their ability to perform and includes valuable information on how to market, communicate, launch, and implement a winning certification program. In sync with the growing globalization of the marketplace, Hale describes how to modify or create new standards and assessment processes that can be used internationally.

Filled with handy checklists, tips, and guidelines, Performance-Based Certification clearly explores what others have done to certify field sales personnel, technical support staff, customer support staff, trainers, and computer technicians, third parties such as independent contractors, distributors, resellers, and others.

Once you’ve identified the need for a certification program, what’s the next step? All of the answers are here!

From the Inside Flap

PERFORMANCE-BASED CERTIFICATION

If organizations are to be successful they must have well-qualified people to do competent work. The question is how can companies ensure that the people they hire can do the job right?

Performance-Based Certification is a groundbreaking book that offers employers a method for creating a performance-based certification program that is targeted to the needs of their specific organization. By using the certification approach outlined in this book and companion website, any organization can: Instill confidence that their employees, members, or suppliers are qualified to meet the needs of the customers; Ensure that their workforce is trained and competent to the job; Make the hiring process more cost effective and legally defendable and; Recognize the competency and consistency of their employees.

Step by step Judith Hale (an expert in evaluation and certification) explains how to design and implement an effective certification program. She describes why staff members are typically required to become certified and explains how to select an appropriate set of requirements for a particular program. In addition, the book contains instructions on how to manage the process in order to provide proper oversight and reveals how to deal with issues of appeals, recertification, and disclosures. Performance-Based Certification offers a variety of methods for accurately assessing knowledge, skills, and their ability to perform and includes valuable information on how to market, communicate, launch, and implement a winning certification program. In sync with the growing globalization of the marketplace, Hale describes how to modify or create new standards and assessment processes that can be used internationally.

Filled with handy checklists, tips, and guidelines, Performance-Based Certification clearly explores what others have done to certify field sales personnel, technical support staff, customer support staff, trainers, and computer technicians, third parties such as independent contractors, distributors, resellers, and others.

Once you've identified the need for a certification program, what's the next step? All of the answers are here!

Edition details

• Publisher: Pfeiffer
• Publication date: 2011
• Language: English
• ISBN 10: 1118027248
• ISBN 13: 9781118027240
• Binding: Hardcover
• Edition number: 2
• Number of pages: 288