Items related to A Guide to Computer User Support for Help Desk and...
Synopsis
Barely used book. Effectively brand new.
"synopsis" may belong to another edition of this title.
About the Author
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
Review
1. Introduction to Computer User Support. 2. Customer Service Skills for User Support Agents. 3. Writing for End Users. 4. Skills for Troubleshooting Computer Problems. 5. Common Support Problems. 6. Help Desk Operation. 7. User Support Management. 8. Product Evaluation Strategies and Support Standards. 9. User Needs Assessment Projects. 10. Installing and Managing end-User Computers. 11. Training Computer Users. 12. A User Support Utility Tool Kit. Appendices: A. Answers to Check Your Understanding. B. HelpSTAR Student Edition. C. User Support Presentations and Meetings.
"About this title" may belong to another edition of this title.
- PublisherCengage Learning
- Publication date2012
- ISBN 10 1133188605
- ISBN 13 9781133188605
- BindingMisc. Supplies
- LanguageEnglish
- Edition number5
- Rating
Search results for A Guide to Computer User Support for Help Desk and...
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A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781133188605. Seller Inventory # 8686503
Quantity: 1 available
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A Guide to Computer User Support for Help Desk and Support Specialists (5th Edition)
Published by
Course Technology/Cengage Learning, 2013
ISBN 10: 1133188605
ISBN 13: 9781133188605
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Library sticker on front cover. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781133188605. Seller Inventory # 9279785
Quantity: 1 available
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A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9781133188605. Seller Inventory # 9917327
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9781133188605. Seller Inventory # 9917328
Quantity: 1 available