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Synopsis
Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Available with InfoTrac Student Collections http://gocengage.com/infotrac.
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About the Author
James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
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Quality & Performance Excellence
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South-Western College Pub, 2013
ISBN 10: 1133955932
ISBN 13: 9781133955931
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Quality & Performance Excellence
Published by
South-Western College Pub, 2013
ISBN 10: 1133955932
ISBN 13: 9781133955931
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Quality & Performance Excellence
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ISBN 10: 1133955932
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Quality & Performance Excellence
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ISBN 10: 1133955932
ISBN 13: 9781133955931
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Quality & Performance Excellence
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Quality & Performance Excellence
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Quality And Performance Excellence Management Organization And Stragegy 7Ed (Ie) (Pb 2014)
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South-Western College Pub, 2013
ISBN 10: 1133955932
ISBN 13: 9781133955931
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Seller: Basi6 International, Irving, TX, U.S.A.
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Condition: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition.Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-145954
International Edition
Quality And Performance Excellence Management Organization And Stragegy 7Ed (Ie) (Pb 2014)
Published by
South-Western College Pub, 2013
ISBN 10: 1133955932
ISBN 13: 9781133955931
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Softcover
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABBB-70163
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Quality and Performance Excellence: Management, Organization, and Strategy
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Quality and Performance Excellence: Management, Organization, and Strategy
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,950grams, ISBN:9781133955931. Seller Inventory # 8670523
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