Synopsis
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
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About the Author
Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of Technology, Germany Heike Jacobsen, Brandenburg University of Technology, Germany Nick Kratzer, ISF München, Germany Wolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, Germany Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, Germany Volker Wittke University of Göttingen, Germany
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Customers at Work: New Perspectives on Interactive Service Work
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Customers at Work
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SPRINGER NATURE Jul 2013, 2013
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Buch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. 257 pp. Englisch. Seller Inventory # 9781137293244
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Condition: New. Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. Editor(s): Dunkel, Wolfgang; Kleemann, Frank. Num Pages: 271 pages, biography. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 223 x 153 x 20. Weight in Grams: 458. . 2013. Hardback. . . . . Seller Inventory # V9781137293244
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Gebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Tabea Beyreuther, Chemnitz University of Technology, GermanyBernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, GermanyThomas Birken, ISF Muenchen, Germany Fritz Boehle, University of Augsburg, Germany Christian Eismann, Chemnitz University of. Seller Inventory # 458448932
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Condition: New. Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. Editor(s): Dunkel, Wolfgang; Kleemann, Frank. Num Pages: 271 pages, biography. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 223 x 153 x 20. Weight in Grams: 458. . 2013. Hardback. . . . . Books ship from the US and Ireland. Seller Inventory # V9781137293244