Service Operations Management: A Strategic Perspective - Softcover

McManus, John; Winroth, Mats; Angelis, Jannis

Softcover

ISBN 10: 1137609249 ISBN 13: 9781137609243

Publisher: Bloomsbury Academic, 2019

Synopsis

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.

This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.

Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

About this title

About the Authors

John McManus is a strategist, researcher, author, advisor, speaker and teacher.

Mats Winroth is a Professor of Technology Management and Economics at Chalmers University of Technology, Sweden.

Jannis Angelis is a Docent in Operations Strategy in the Department of Industrial Economics and Management at KTH Royal Institute of Technology, Sweden.

Edition details

• Publisher: Bloomsbury Academic
• Publication date: 2019
• Language: English
• ISBN 10: 1137609249
• ISBN 13: 9781137609243
• Binding: Paperback
• Edition number: 1
• Number of pages: 318