P. Abbott; S. Lewry Front Office

ISBN 13: 9781138130814

Front Office

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9781138130814: Front Office
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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

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ABBOTT, P.; LEWRY, S.
Published by Routledge (2015)
ISBN 10: 1138130818 ISBN 13: 9781138130814
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Book Description Routledge, 2015. Hardback. Condition: NEW. 9781138130814 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Seller Inventory # HTANDREE0963430

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P. Abbott; S. Lewry
Published by Taylor & Francis (2015)
ISBN 10: 1138130818 ISBN 13: 9781138130814
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Book Description Taylor & Francis, 2015. Hardcover. Condition: Brand New. 2nd revised edition. 218 pages. 9.69x7.44 inches. In Stock. Seller Inventory # __1138130818

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