Front Office: Procedures, social skills, yield and management - Hardcover

Abbott, P.; Lewry, S.

Hardcover

ISBN 10: 1138130818 ISBN 13: 9781138130814

Publisher: Routledge, 2015

Synopsis

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

About this edition

• Publisher: Routledge
• Publication date: 2015
• ISBN 10: 1138130818
• ISBN 13: 9781138130814
• Binding: Hardcover
• Edition number: 2
• Number of pages: 218