Items related to Customer Service Games for Training (Routledge Revivals)

Customer Service Games for Training (Routledge Revivals) - Softcover

 
9781138742727: Customer Service Games for Training (Routledge Revivals)
Softcover
ISBN 10: 1138742724 ISBN 13: 9781138742727
Publisher: Routledge, 2019

Synopsis

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

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About the Author

Agatha C Hughes; Thomas P Hughes

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Publisher
Routledge
Publication date
2019
Language
English
ISBN 10 
1138742724
ISBN 13 
9781138742727
Binding
Paperback
Edition number
1
Number of pages
178
Editor
Hughes Agatha C, Hughes Thomas P