Mona J. Fitzsimmons Service Management

ISBN 13: 9781259010651

Service Management

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9781259010651: Service Management

Title: Service Management :Operations,Strategy,Information Technology Author: Mona J. Fitzsimmons, Sanjeev Bordoloi, James A. Fitzsimmons Edition: 8th edition ISBN-13: 9781259010651 Format: Soft Cover / Paperback

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Book Description Softcover. Book Condition: New. 8. Brand New Softcover International Edition High Quality Color printing(if US edition in color). Ships within 36 hrs from multiple locations including USA, Europe,and Asia. Takes 3-5 business days to your door. Tracking number provided. Great Customer Service.****We ship worldwide****PO Box please provide phone number****No APO/FPO address please****The international edition has different ISBN and Cover design.****PLEASE DROP AN EMAIL,IF YOU HAVE A QUESTION. Bookseller Inventory # ibs-i-3498

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James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev K Bordoloi
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Book Description McGraw-Hill Education - Europe, United States, 2013. Paperback. Book Condition: New. 8th edition. Language: English . Brand New Book. The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. Bookseller Inventory # AAZ9781259010651

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