Synopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Service Management: Operations, Strategy, Information Technology (Int'l Ed) (Asia Higher Education Business & Economics Management and Organization)
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McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
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Service Management
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
Published by
McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
Used
Paperback
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
Published by
McGraw-Hill Education / Asia, 2014
ISBN 10: 1259010651
ISBN 13: 9781259010651
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
Published by
McGraw-Hill Education / Asia, 2014
ISBN 10: 1259010651
ISBN 13: 9781259010651
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International Edition
Service Management: Operations, Strategy, Information Technology Eighth Edition
Published by
McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
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International Edition
Service Management: Operations, Strategy, Information Technology Eighth Edition
Published by
McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
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Service Management: Operations, Strategy, Information Technology Eighth Edition
Published by
McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
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Service Management: Operations, Strategy, Information Technology Eighth Edition
Published by
McGraw-Hill Education / Asia, 2013
ISBN 10: 1259010651
ISBN 13: 9781259010651
New
Softcover
Seller: SMASS Sellers, IRVING, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. Seller Inventory # ASNNN-20335