Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College) - Softcover
Synopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Seller Inventory # 00062800366
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Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1259173089I5N00
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Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Seller: tLighthouse Books, Onekama, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Reading copy. May have signs of wear and previous use scuffs, library copy, highlighting, writing, and underlining . Dust jacket may be missing. 100% GUARANTEE! Shipped with delivery confirmation. If you're not satisfied with purchase please return item for full refund. Seller Inventory # 58BW530002HX_ns