Items related to A Guide to Computer User Support for Help Desk and...
Synopsis
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
"synopsis" may belong to another edition of this title.
About the Author
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
"About this title" may belong to another edition of this title.
- PublisherCengage Learning
- Publication date2014
- ISBN 10 1285852680
- ISBN 13 9781285852683
- BindingPaperback
- LanguageEnglish
- Edition number6
- Number of pages688
- Rating
Search results for A Guide to Computer User Support for Help Desk and...
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_421857469
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00084765832
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good. Seller Inventory # 00082341453
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00084587771
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Published by
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. 6. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 1285852680-11-1
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Book Deals, Tucson, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: Fair. Acceptable/Fair condition. Book is worn, but the pages are complete, and the text is legible. Has wear to binding and pages, may be ex-library. 2.2. Seller Inventory # 353-1285852680-acp
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Book Deals, Tucson, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Shows only minor signs of wear, and very minimal markings inside (if any). 2.2. Seller Inventory # 353-1285852680-vrg
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Published by
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. 6. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 1285852680-8-1
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 10154963-20
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 9645859-6
Quantity: 1 available