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Synopsis
Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.
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- PublisherPearson
- Publication date2013
- ISBN 10 1292021101
- ISBN 13 9781292021102
- BindingPaperback
- LanguageEnglish
- Number of pages438
- Rating
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Check-in Check-Out: Pearson New International Edition: Managing Hotel Operations
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Pearson Education Limited, 2013
ISBN 10: 1292021101
ISBN 13: 9781292021102
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Check-in Check-Out: Pearson New International Edition: Managing Hotel Operations
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