This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests reservation, arrival, billing, departure, auditing and accounting the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
"synopsis" may belong to another edition of this title.
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Destination, rates & speedsSeller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-X-001-02573
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Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9781292021102. Seller Inventory # 4310277
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PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # GO-9781292021102
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Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Condition: New. Seller Inventory # 19757102-n
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Seller: Revaluation Books, Exeter, United Kingdom
Paperback. Condition: Brand New. 9th edition. 448 pages. 10.79x8.46x0.55 inches. In Stock. Seller Inventory # zk1292021101
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Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Condition: New. Num Pages: 440 pages, illustrations (black and white, and colour). BIC Classification: KJM; KNSH; TTVC. Category: (U) Tertiary Education (US: College). Dimension: 273 x 214 x 15. Weight in Grams: 828. . 2013. Pearson New International Edition. Paperback. . . . . Seller Inventory # V9781292021102
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Paperback / softback. Condition: New. New copy - Usually dispatched within 3 working days. 754. Seller Inventory # B9781292021102
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Seller: Kennys Bookstore, Olney, MD, U.S.A.
Condition: New. Num Pages: 440 pages, illustrations (black and white, and colour). BIC Classification: KJM; KNSH; TTVC. Category: (U) Tertiary Education (US: College). Dimension: 273 x 214 x 15. Weight in Grams: 828. . 2013. Pearson New International Edition. Paperback. . . . . Books ship from the US and Ireland. Seller Inventory # V9781292021102
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Seller: moluna, Greven, Germany
Kartoniert / Broschiert. Condition: New. InhaltsverzeichnisGLOSSARYPART I: THE HOTEL INDUSTRY1. The Traditional Hotel Industry2. The Modern Hotel Industry3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS. Seller Inventory # 595554582
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