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This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:
"synopsis" may belong to another edition of this title.
This edition addresses office procedures such as:
New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.
New! More coverage of soft skills—appears in this edition.
New! An integrated coverage of ethics—includes sections in each chapter.
New! Stop ‘n Check sections—appear throughout the chapter content.
New! Reorganized end-of-chapter material—includes two types of exercises:
"About this title" may belong to another edition of this title.
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