Synopsis
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery (5th US Edition)
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Service Operations Management 5E
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Service Operations Management
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Service Operations Management: Improving Service Delivery
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Paperback. Condition: Brand New. 5th edition. 640 pages. 13.58x7.72x1.02 inches. In Stock. Seller Inventory # zk1292064463
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