Synopsis
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world’s learning company.
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Service Operations Management: Improving Service Delivery
International EditionSeller: booksdeck, Santa clara, CA, U.S.A.
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Softcover. Condition: NEW. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. Seller Inventory # 58|9781292064468
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Service Operations Management: Improving Service Delivery
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR012883571
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Service Operations Management: Improving Service Delivery (5th US Edition)
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Soft cover. Condition: New. 5th or later Edition. Brand New textbook. Ship from Multiple Locations, including Asia , Hong Kong ,Taiwan , US or Canada depend on stock location. Seller Inventory # 001631
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Service Operations Management: Improving Service Delivery
Seller: Weird Books, Napa, CA, U.S.A.
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paperback. Condition: Good. 2021 printing. Good text, some reading wear to cover/edges, corner bumping to cover and a few page corners. (Shiny clay-coated pages, not matte finish). US orders shipped via US Mail. International orders shipped via DHL. Additional postage may be required on oversize books and sets. NO prison orders. Seller Inventory # 2605240006
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Service Operations Management 5E
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Service Operations Management: Improving Service Delivery
Seller: Revaluation Books, Exeter, United Kingdom
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Paperback. Condition: Brand New. 5th edition. 640 pages. 13.58x7.72x1.02 inches. In Stock. Seller Inventory # zk1292064463
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