Problem Solving for Success Handbook: Solve the Problem – Sustain the Solution – Celebrate Success - Softcover

Baxter, Rod

Softcover

ISBN 10: 1329634209 ISBN 13: 9781329634206

Publisher: Lulu.com, 2015

Synopsis

This is a guide to problem solving for success, designed for problem solvers of all levels in every industry. This problem-solving handbook combines elements of the simplest and most complex approaches, including ISO Corrective Action, Ford 8D, A3 Thinking, PDCA, Kepner-TregoeŽ, ShaininŽ, and Lean Six Sigma DMAIC. 

This handbook provides guidance through a simple seven-step approach called SUCCESS: 

 Step One - State the Problem and Goal

 Step Two - Understand the Cause

 Step Three - Confirm the Cause

 Step Four - Construct the Solution

 Step Five - Execute the Solution

 Step Six - Sustain the Solution

 Step Seven - Salute the Team

Employing this seven-step approach results in efficient and effective problem solving with sustainable solutions. With the purchase of this problem-solving guide, the reader has access to a downloadable file containing all templates referenced in the handbook.

About this title

About the Author

Rod Baxter, author of Operational Excellence Handbook, Strategy Driven for Success Handbook, Project Management for Success Handbook, Problem Solving for Success Handbook, and Workshop Facilitation for Success Handbook, is principal and cofounder of Value Generation Partners, headquartered in Naples, FL. In his thirty-year career, he has led operational excellence and continuous improvement efforts for organizations such as ACI Worldwide, Diebold, The Hoover Company, The Timken Company, GOJO Industries, Florida Gulf Coast University, and Kent State University. Through these experiences, he traveled around the globe, facilitating teams in China, Singapore, UAE, India, Japan, Korea, Mexico, United Kingdom, France, Germany, and Poland. As a Value Generation Partners principal, Rod is the subject matter expert, facilitating its Operational Excellence training, consulting, coaching, and project mentoring.
 
Rod holds a bachelors of science degree from Kent State University and an MBA from the University of Akron, and has earned the following professional certifications:
 
Certifications include:
▪ Project Management Professional from the Project Management Institute
▪ New Product Development Professional from the Product Development and Management Association
▪ Lean Six Sigma Master Black Belt from the International Society for Six Sigma Professionals
▪ Six Sigma Black Belt from the American Society for Quality 
▪ Manager of Operational Excellence from the American Society for Quality 
 
Rod is a distinguished alumni of Kent State University's College of Technology, published guest writer to Quality Progress magazine, and has served as a member of the board of examiners for Ohio Award for Excellence and Malcolm Baldrige National Quality Award.

From the Back Cover

You are holding a guide to problem solving for success, designed for problem solvers of all levels in every industry. This problem-solving handbook combines elements of the simplest and most complex approaches, including ISO Corrective Action, Ford 8D, A3 Thinking, PDCA, Kepner-TregoeŽ, ShaininŽ, and Lean Six Sigma DMAIC.

This handbook provides guidance through a simple seven-step approach called SUCCESS, resulting in efficient and effective problem solving with sustainable solutions:
Step One: State the Problem and Goal
Step Two: Understand the Cause
Step Three: Confirm the Cause
Step Four: Construct the Solution
Step Five: Execute the Solution
Step Six: Sustain the Solution
Step Seven: Salute the Team

From the Inside Flap

Former Secretary of State, John Foster Dulles, is credited with the quote, "The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year." Problems, also known as opportunities, issues, failures, defects, etc., come in many shapes and sizes and exist in every business and industry with varying levels of impact and complexity.

There are a variety of approaches, methodologies, and techniques to solve problems, including ISO Corrective Action, Ford 8D, A3 Thinking PDCA, Kepner-TregoeŽ, ShaininŽ, and Lean Six Sigma DMAIC, to list a few. A simple, efficient, and effective approach to problem solving is one of the most lacking and sought-after skills and competencies in business and industry today. Businesses need and want a simple approach to problem solving, one with predictable and sustainable solutions.

This simple seven-step, fact-based approach, called Problem Solving for Success, may be applied to any problem in any industry - healthcare, construction, manufacturing, service, hospitality, non-profit, government, financial, etc. This guide to Problem Solving for Success is designed for problem solvers of all levels, regardless of their role, business, and industry. It combines the best elements of some of the simplest to most complex problem-solving approaches and methodologies into the following seven steps:

State the Problem and Goal - define the problem and goal statements that clearly and concisely represent the problem and intended outcome
Understand the Cause - define the current-state process flow and determine with certainty the true root cause of the problem
Confirm the Cause - verify and confirm root cause of problem
Construct the Solution - develop and select a solution, determine potential issues with the solution, pilot and verify the solution, and define the future-state process flow
Execute the Solution - define and execute a solution implementation plan
Sustain the Solution - update processes, add controls, and train users
Salute the Team - recognize the team and celebrate success

Edition details

• Publisher: Lulu.com
• Publication date: 2015
• Language: English
• ISBN 10: 1329634209
• ISBN 13: 9781329634206
• Binding: Paperback
• Number of pages: 92