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Managing Challenging Clients: Building Effective Relationships with Difficult Customers - Softcover

 
9781349315574: Managing Challenging Clients: Building Effective Relationships with Difficult Customers

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Synopsis

Handling Challenging Client Behaviour: It's Your Responsibility Reputational Risk: Your Client's Dilemma Controlling Clients: Involvement, Trust and Control Maintaining the Balance: Clients Who Take Advantage Trouble with Responsibility and Commitment: Customers Who Say One Thing and Do Another When Enough Is Enough: Ceasing to Work with Troublesome Clients References and Recommended Reading

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Other Popular Editions of the Same Title

9781349315581: Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Featured Edition

ISBN 10:  1349315583 ISBN 13:  9781349315581
Publisher: Palgrave Macmillan, 2016
Softcover