Your Call Is Important to Us: The Truth About Bullshit - Hardcover

Penny, Laura

Hardcover

ISBN 10: 1400081033 ISBN 13: 9781400081035

Publisher: Crown, 2005

Synopsis

Every once in a while a truth-telling book appears out of nowhere, a book that crystallizes our darkest suspicions and makes us mad as hell—while we’re laughing like fiends. A book like this one.

Your Call Is Important to Us is a manifesto for anyone who’s sick and tired of the twenty-first century’s tidal wave of bullshit. Taking no prisoners, author Laura Penny dissects—no, disembowels—the culture of globalized, super-sized, consumerized b.s.

Dating the renaissance of bullshit to wartime propaganda, Penny skewers the “corporate bafflegab,” scripted, question-proof political events, toxic faux foodstuffs, and miracle pills that clutter our lives. She spares no one and nothing: not Wal-Mart, where “every rinky-dink chunk of mass-produced bric-a-brac is manufactured expressly for you”; not Bush’s White House, with its “wallpaper of phony populist sloganeering”; and not the vast pharmaceutical industry, with its “gateway prescription drugs.”

Penny reveals that prisons are the hot new thing in call centers (the federal prison industry bills itself as “the best-kept secret in outsourcing”) and that the Public Relations Society of America has a Code of Ethics Pledge (who knew?). Finally, with devastating precision, she demonstrates how our “all-you-can-eat buffet of phoniness” not only alienates us from each other but degrades public discourse, breeds apathy, and makes us just plain stupid.

Your Call Is Important to Us introduces a fearless and utterly disarming new voice in social criticism. It’s an island of clarity in an ocean of ordure.
Laura Penny on Bullshit:

There is so much bullshit that one hardly knows where to begin.

The platitudinous pabulum that passes for stirring political rhetoric is bullshit. . . . The committee-crafted persona and the focus-grouped fad and the rule of the polls are straight-up bullshit. The disease hysteria du jour is bullshit, and so is the latest miracle pill. The new product that will change your life is probably just more cheap, plastic bullshit.
“Your call is important to us” has been chosen from a very deep reservoir of bullshit phrases for the title of this book because it best exemplifies the properties native to bullshit. It tries to slather some nice on the result of a simple ratio: your time versus some company’s dough. Like most bullshit, the more times you hear it, the bullshittier it gets. This is why bullshit is best served quickly, with many visuals, in mass quantities, with no questions from the floor.

About this title

About the Author

Laura Penny is thirty and tired of being put on hold. A teaching fellow at the University of King’s College, she lives in Halifax, Nova Scotia.

Excerpt. © Reprinted by permission. All rights reserved.

Chapter 1: You're Soaking In It

No matter how cynical you become, it is never enough to keep up. —Lily Tomlin

We live in an era of unprecedented bullshit production. The more polite among you might call it poppycock or balderdash or claptrap, but the concept remains the same, and the same coursing stream of crapulence washes over us all, filling our eyes and ears and thoughts with cliches, euphemisms, evasions, and fabulations. Never in the history of mankind have so many people uttered statements that they know to be untrue. Presidents, priests, politicians, lawyers, reporters, corporate executives, and countless others have taken to saying not what they actually believe, but what they want others to believe—not what is, but what works.

I am not so naive as to lay claim to some golden age when everybody meant what they said, and said what they meant, and the world entire was bright with the glare of truth. First, I came to consciousness in the eighties, so people have been conducting themselves in a sleazy manner the whole of my short life. Second, every historical era conjures up its own lies, noble and banal. Since there have been snakes for the squeezing, there has been someone to flog their precious oil. We distinguish ourselves largely in terms of largeness. Our era is unique by virtue of its sheer scale, its massive budget, its seemingly unlimited capability to send bullshit hurtling rapidly over the globe.

There is so much bullshit that one hardly knows where to begin. The platitudinous pabulum that passes for stirring political rhetoric is bullshit. The scripted, question-proof events that pretend to be spontaneous exchanges are bullshit. The committee-crafted persona and the focus-grouped fad and the rule of the polls are straight-up bullshit. The disease hysteria du jour is bullshit, and so is the latest miracle pill. The new product that will change your life is probably just more cheap, plastic bullshit. We endure bullshit in the course of our workaday lives, in the form of management-speak memos about optimizing strategic objectives and result-based, value-added service delivery. We tolerate bullshit in common life-maintenance transactions, like banking and shopping. Most of what passes for news is bullshit, and even if you are so fortunate as to find things worth watching or reading, the content you desire will be punctuated with shills for things you don't need, like ginormous automobiles and toxic faux foodstuffs.

Even a cursory study of bullshit yields an embarrassment of riches, an all-you-can-eat buffet of phoniness, like when a Bush staffer eulogizes departing press secretary Ari Fleischer with the words, "His message discipline was extraordinary," a bullshit description of a peerless bullshitter. Or check out the Web presence of a swank PR firm, like Burson-Marsteller, mouthpieces for many a megacorp, and thrill to their proficiency in change communications, issues management, reputation management, and the coup de grace, personal and social responsibility.

"Your call is important to us" has been chosen from a very deep reservoir of bullshit phrases for the title of this book because it best exemplifies the properties native to bullshit. It tries to slather some nice on the result of a simple ratio: your time versus some company's dough. Like most bullshit, the more times you hear it, the bullshittier it gets. This is why bullshit is best served quickly, with many visuals, in mass quantities, with no questions from the floor.

Throughout this book, we will look at some of the world's muchness of bullshit. I have elected to proceed on a sector-by-sector basis, since bullshit is not just a phenomenon but an industry—one of the growth industries of the information age, in fact. But bullshit is not a single industry unto itself, nor a sector proper. Instead, it rides shotgun, running interference for all the major modern sectors. We shall commence by looking at the two fields of human endeavor that have distinguished themselves as the most prolific producers of bullshit: advertising and public relations, which get bonus points for encouraging the industries that follow in their wake to tart themselves up. Next, we will see how financial markets, corporate structures, and lax laws allow for more merde, with entire companies—your Enrons, your WorldComs—exposed as mortared with bullshit. Then we'll have a look at politics, which is a business as well, alas. Finally, we'll look at a few examples of bullshit produced by some of the sectors that affect your everyday life, like pharmaceuticals, insurance, the service industry, and the media.

We are all, of course, implicated in the bullshit pandemic as minor, small-scale producers of our own ordure. I would love to be hard-core like my favorite Enlightenment philosopher, Immanuel Kant, and declare that all lies are wrong, and that there are no circumstances whatsoever that condone untruth. Kant thinks that any lie, no matter how minor or well-intentioned, corrodes the universality and trust that people need to live freely, and I couldn't agree more. But I'd be lying if I said I never lied, and I'm sure you could conjure a million retarded Philosophy 101 variations on the theme of virtuous fibs. It is therefore crucial to note that there are very different orders of magnitude when it comes to bullshit.

Those couple of daily white lies, about bad haircuts and spousal girth and the like, are entirely harmless and preferable to the useless, hurtful truth. Good manners sometimes call for omission, editing, and the occasional fudge. However, if your secretary is shredding documents by the light of the moon, or your testimony before the House interrupts the soaps, or you have yet to visit the country where all your money lives, you have probably concocted a whopper of inordinate size.

Nor am I unduly concerned with the gap between appearance and reality with respect to the way the common man woos his wife, greets his co-workers, or combs his hair. It takes millions and millions of dollars, and a solid toehold in the public consciousness, to prick up my ears. When something installs itself in popular culture, that is when I begin to wonder about the gaps between what that thing does, says, and says about what it does. If I fault the spectacularly wealthy and powerful the more for embroidering the truth, it is not because they bullshit more frequently than their lunchmeat-munching lessers, but simply because they get a lot more out of it, thus setting a very bad example that ensures continued bullshitting all the way down the line. Dollars may not trickle down, but lessons and images certainly do.

I am even tempted to make the case that lying is less dangerous than bullshitting. In his essay "On Bullshit," professor Harry Frankfurt draws a subtle and useful distinction between lying and bullshitting. The liar still cares about the truth. The bullshitter is unburdened by such concerns. Bullshit-related phrases like bull session or talking shit also suggest a casual, careless attitude toward veracity—a sense that the truth is totally beside the point. Bullshit distracts with exaggeration, omission, obfuscation, stock phrases, pretentious jargon, faux-folksiness, feigned ignorance, and sloganeering homilies. When Dubya speaks of freedom and liberation, and claims to be praying for peace as the army disgorges load after load of bombs, he is not lying. He is bullshitting. A lie would be a simpler, more factual thing, like, nope, we aren't dropping any bombs. A lie would be easier to disprove. Bullshit is a committee-drafted simpleton's sermon about evildoers and terra and freedom being God's gift to all men.

This is bullshit because it tricks out a terrible thing in floaty, fulsome rhetoric. Bullshit is forever putting the rosiest of spins on rotten political and economic decisions. This is because bullshit is all about getting away with something, or getting someone to buy something in the broadest possible sense, which means covering arses or kissing them. Bullshit is always trying to be your buddy, getting all chummy with you, making greasy nice. Nobody passes a bill because they got a bale of cash from some industry concern; instead, they wax poetic about the good people of Any District who will benefit immensely from the new legislation. Nobody leaves office because they fucked up; no, they want to spend more time with their families. No mogul says I do it all for the money, suckers. They blah-dee-blah on about the company, or some magnificent abstract idea the company embodies.

Bullshit aggrandizes and amplifies. Sometimes this is a sign of the bullshitter's luxuriant self-regard, like when athletes or actresses praise the original G for their achievements. This is supposed to make the star in question seem humble as well as Christian, which is a very popular bullshit pose, particularly among the obscenely wealthy. Instead of striking a modest note, though, such statements imply that the supreme being has the time, inclination, and interest to fix the Oscars or the Super Bowl. Though the famous contribute plenty of name-brand bullshit to the culture, bullshit is more often produced anonymously. It tends to be cranked out by hacks and flacks, in the interest of aggrandizing and amplifying the object it is slathered all over, whether that's a celebrity, a product, a candidate, a disease, a war, a service, or an event.

Bullshit is not just happy talk. There are also bullshit scares and threats that hold the public in a thrall of fear, all the while eclipsing many genuinely problematic international developments. Prime-time newsmagazines like Dateline and 20/20 excel at uncovering the latest l...

About this edition

• Publisher: Crown
• Publication date: 2005
• ISBN 10: 1400081033
• ISBN 13: 9781400081035
• Binding: Hardcover
• Number of pages: 256