The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - Hardcover

Morgan, Blake

Hardcover

ISBN 10: 1400213630 ISBN 13: 9781400213634

Publisher: HarperCollins Leadership, 2019

Synopsis

Tomorrow's customers need to be targeted today!

With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers.

In *The Customer of the Future*, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They'll  understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.

*The Customer of the Future *explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas­ing demands by helping you do the following:

- Learn the ten defining strategies for a customer experience-focused company.
- Implement new techniques to shift the entire company from being product-focused to being customer-focused.
- Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences.

Craft a leadership development and culture plan to create lasting change at your organization. *The Customer Of The Future* was chosen by Business Insider as a top 20 book c-level executives are reading right now and was recognized by Book Authority in the top five 100 Best Future Technology Books Of All Time.

About this title

About the Author

Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Edition details

• Publisher: HarperCollins Leadership
• Publication date: 2019
• Language: English
• ISBN 10: 1400213630
• ISBN 13: 9781400213634
• Binding: Hardcover
• Number of pages: 224