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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job - Softcover
- PublisherHarperCollins Leadership
- Publication date2021
- ISBN 10 1400220025
- ISBN 13 9781400220021
- BindingPaperback
- Number of pages208
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
Softcover
Seller: SecondSale, Montgomery, IL, U.S.A.
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
Softcover
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Condition: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # 4WILKM00K96C
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
Softcover
Seller: Irish Booksellers, Portland, ME, U.S.A.
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Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book. Seller Inventory # 7-1400220025-G
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
paperback
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
paperback
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_379762123
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
paperback
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paperback. Condition: Acceptable. Used books may not include access codes or one time use codes. May have writing, underlining, highlighting, loose and/or ripped pages. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST. Seller Inventory # mon0000099153
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
Softcover
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Condition: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers. 0.4. Seller Inventory # 353-1400220025-gdd
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
Used
Softcover
Seller: Ergodebooks, Houston, TX, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Good. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma-including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more-the tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldnt just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you dont yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories. Seller Inventory # SONG1400220025
Quantity: 1 available
Stock Image
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Published by
HarperCollins Leadership, 2021
ISBN 10: 1400220025
ISBN 13: 9781400220021
New
Softcover
Seller: Ergodebooks, Houston, TX, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: New. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma-including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more-the tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldnt just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you dont yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories. Seller Inventory # DADAX1400220025
Quantity: 1 available