Problem Driven Management: Achieving Improvement in Operations through Knowledge Management - Hardcover
Synopsis
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muņoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
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About the Author
BEATRIZ MUŅOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.
JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.
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Problem Driven Management
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SPRINGER NATURE Okt 2004, 2004
ISBN 10: 1403941378
ISBN 13: 9781403941374
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Buch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muņoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations. 383 pp. Englisch. Seller Inventory # 9781403941374
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Condition: New. Num Pages: 401 pages, biography. BIC Classification: KJMD. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 155 x 22. Weight in Grams: 726. . 2004. 2004th Edition. hardcover. . . . . Books ship from the US and Ireland. Seller Inventory # V9781403941374
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