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Synopsis
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
"synopsis" may belong to another edition of this title.
From the Back Cover
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers."
Thomas Christiansen, Assistant Professor, Centre for Technology, Economics and Management, Technical University of Denmark
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources
and delivering services to their customers.
Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area.
Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with
recommended further reading and suggested web sites to deepen your knowledge.
New features for this 3rd edition include:
A variety of new international case studies, covering the key service sectors
Greater business-to-business coverage
Increased analysis of the balance between quality, efficiency and productivity
Information about web sites which provide either more information or practical examples of material in the book
More extensive exploration of the links between strategy, operations and performance
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery
Published by
Financial Times/ Prentice Hall, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
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Service Operations Management : Improving Service Delivery
Published by
Pearson Education, Limited, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
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Softcover
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Condition: Good. 3rd Edition. Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # 10311920-6
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Service Operations Management : Improving Service Delivery
Published by
Pearson Education, Limited, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. 3rd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 8260489-6
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Service Operations Management: Improving Service Delivery
Published by
Financial Times/ Prentice Hall 22/05/2008, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
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Service Operations Management: Improving Service Delivery
Published by
Financial Times/ Prentice Hall, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
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Softcover
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781405847322. Seller Inventory # 9091661
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Service Operations Management: Improving Service Delivery
Published by
Financial Times/ Prentice Hall, 2008
ISBN 10: 1405847328
ISBN 13: 9781405847322
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781405847322. Seller Inventory # 9091660
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