Demystifying Communications Risk: A Guide to Revenue Risk Management in the Communications Sector - Hardcover

Johnson, Mark

Hardcover

ISBN 10: 1409429415 ISBN 13: 9781409429418

Publisher: Routledge, 2012

Synopsis

The rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes creates parallel opportunities for fraud and revenue leakage. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, highlights cases from a wide range of geographies and cultures and is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. It provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.

About this title

About the Author

Mark Johnson is Chairman of The Risk Management Group, a consultancy specialising in operational and revenue risk management services for clients throughout the world. His earlier career included 10 years’ experience in narcotics enforcement, followed by senior roles in fraud control and communications risk management at Cable and Wireless, Nortel, and Ericsson.

Edition details

• Publisher: Routledge
• Publication date: 2012
• Language: English
• ISBN 10: 1409429415
• ISBN 13: 9781409429418
• Binding: Hardcover
• Edition number: 1
• Number of pages: 270