Maximizing 'IT' Value Through Operational Excellence: A Definitive Guide to Twelve Best Practices in Applications Support and Maintenance - Softcover

Dr. Peter M. Thompson

 
9781412072892: Maximizing 'IT' Value Through Operational Excellence: A Definitive Guide to Twelve Best Practices in Applications Support and Maintenance

Synopsis

Includes a reprint of the Harvard Business Review (HBR) article "IT Doesn't Matter" by Nicholas G. Carr.

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About the Author

Dr. Peter Thompson is President, CEO, and founder of RIS, the Applications Support and Maintenance Company. A technology expert and successful entrepreneur, Dr. Thompson has built RIS from a sole proprietorship in 1979 to a $42-million, 500 person company with offices in the United States, Romania and across Canada today.

In addition Dr. Thompson has also written SMART Methodology: Solution Management and Request Tracking, The Only Authoritative Guide to Creating a Successful Applications Support & Maintenance Environment, and its companion guide SMART Supplement. Maximizing 'IT' Value through Operational Excellence is his 3rd publication.

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