Maximizing 'IT' Value Through Operational Excellence: A Definitive Guide to Twelve Best Practices in Applications Support and Maintenance - Softcover

Dr. Peter M. Thompson

Softcover

ISBN 10: 1412072891 ISBN 13: 9781412072892

Publisher: Trafford Publishing, 2006

Synopsis

Includes a reprint of the Harvard Business Review (HBR) article "IT Doesn't Matter" by Nicholas G. Carr.

About this title

About the Author

Dr. Peter Thompson is President, CEO, and founder of RIS, the Applications Support and Maintenance Company. A technology expert and successful entrepreneur, Dr. Thompson has built RIS from a sole proprietorship in 1979 to a $42-million, 500 person company with offices in the United States, Romania and across Canada today.

In addition Dr. Thompson has also written SMART Methodology: Solution Management and Request Tracking, The Only Authoritative Guide to Creating a Successful Applications Support & Maintenance Environment, and its companion guide SMART Supplement. Maximizing 'IT' Value through Operational Excellence is his 3rd publication.

Edition details

• Publisher: Trafford Publishing
• Publication date: 2006
• Language: English
• ISBN 10: 1412072891
• ISBN 13: 9781412072892
• Binding: Paperback
• Number of pages: 182