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Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers - Hardcover
Synopsis
Many organizations have the gift of taking committed, enthusiastic people and turning them into cynics over time. This statement rings true for too many companies, despite the good intentions of their leadership.For more information visit www.lighttheirfire.net. While today’s bottom-line-oriented business environment demands that business owners and managers keep a close eye on costs, many miss the opportunity to strengthen their profit potential through strong internal marketing to employees.In their new book, Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers,, internal marketing experts Susan Drake, Michelle Gulman, and Sara Roberts demonstrate how employee communications is the key to delivering on brand expectations and solidifying customer relationships. Step-by-step, learn how to engage employees in the vision of your business and motivate them to think like business owners, thus empowering them to make decisions that build brand and customer loyalty.You will… •Identify the varying perspectives of different audiences. •Tailor your messages for maximum effectiveness. •Understand and use a combination of communications tools. •Get more mileage from your orientation and training programs. •Measure the effectiveness of your messages. Light Their Fire includes practical tools and case studies that address the role of internal marketing in a variety of situations, from mergers to department branding to project implementation. This is the ideal primer for company executives, business owners, human resource professionals, and department managers on how successful companies create, implement, and measure the effectiveness of their own internal marketing plans.
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About the Author
Susan M. Drake is the founder and president of Spellbinders, Inc., an internal marketing and communications consultancy. The company has received numerous awards for internal marketing programs from top communications industry associations. Drake has authored six other books and has written for trade publications, including Bottom Line Personal and Personal Excellence. Michelle Janette Gulman is founder and chairman of Corressence, an organization founded on and promoting universal principles for higher levels of success in business and life. Sara M. Roberts is the founder and president of Roberts Golden, a San Francisco based consultancy that specializes in change management and internal marketing solutions. Their backgrounds include leading and managing internal communications programs for major corporations and Big Five firms. Together, the authors have worked for a diverse range of clients, including American Express, Disney, FedEx, Holiday Inn, Maybelline, and Perkins Restaurants.
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