Crisp Series: Build a Continuing Relationship: Providing Personalized Customer Service, Workbook 3 (Crisp Retailing Smarts Series) - Softcover
Synopsis
In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty.
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Crisp Series: Build a Continuing Relationship: Providing Personalized Customer Service, Workbook 3 (Crisp Retailing Smarts Series)
Seller: PAPER CAVALIER US, Brooklyn, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: very good. Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block. Seller Inventory # 9781423950691-3