Synopsis
Remember Me...I Am the Customer!: A Customer Service Toolby Ruby L. Radford
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About the Author
Ruby Radford is the owner of RLR Enterprises Training and Development. She has over twenty years of experience in the telecommunications field, working as a Customer Service Specialist and has worked as an independent training consultant and instructor for over seven years. She is the author of, Teaching...But Nobody is Learning-"Create A Teachable Moment," a tool for teachers and two books of poetry-I Just Want to Help and When The Light Shines Through. She holds a B.S. degree in Human Relations and a M.E. degree, specializing in educational technology and human resources training and development. As a motivational speaker, she has inspired many audiences. Ruby custom designs and facilitates workshops on a variety of subjects. Visit her website: rubyradford.com for more information. She resides in Toledo, Ohio.
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