Calming Upset Customers: Stay in Control... In Any Situation (Crisp Fifty Minute Series) - Softcover
Synopsis
When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
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Calming Upset Customers (Crisp Fifty Minute Series)
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Calming Upset Customers: Stay in Control in Any Situation (Crisp Fifty Minute Series)
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paperback. Condition: Very Good. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. Seller Inventory # mon0000704111
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Calming Upset Customers, Fourth Edition
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Calming Upset Customers: Stay in Control. In Any Situation (Crisp Fifty Minute Series)
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Calming Upset Customers: Stay in Control. In Any Situation (Crisp Fifty Minute Series)
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1426018347I5N00