In Transforming IT: A Five-Step Plan for Adopting a Service-Centric IT Model, the authors lay out a common sense approach for transforming IT so that it can position itself as a strategic contributor to business innovation. They focus on pragmatic ways to drive lasting change in IT to move the business strategy forward.
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Rebecca Lawson manages HP's portfolio of service management offerings. Her career has focused on strategy, communications and business development for such companies as EDS, IBM, CA, BearingPoint, Protiviti and a host of internet start-ups. She lives in Solana Beach, CA.
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