This book offers a practical template for training patrons to use eBook, streaming video, online music, and journal collections that is practical, adaptable, and most importantly, sustainable.
· Introduces librarians to a sustainable approach to teaching or coaching patrons on how to access and use eBooks, streaming video, digital music, and digital journal collections
· Offers a flexible approach that can be customized to libraries of different sizes and budgets
· Builds on librarians' reference skills to stay current with new technologies
· Focuses on sustainability for smaller and mid-sized libraries
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For many patrons, digital resources are not easy to use. Consider this: a recent study of a metropolitan public library showed that requests to access eBooks comprised nearly all of their helpdesk traffic. Use this book to train your staff and to provide support for patrons to use these services.
Nicholas Tanzi, MLS, is the head of digital services at the Mastics-Moriches-Shirley Community Library in Shirley, NY.
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