Stellar Customer Service: Training Library Staff to Exceed Expectations

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9781440840760: Stellar Customer Service: Training Library Staff to Exceed Expectations
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From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.


· Provides model staff training programs that have been proven successful in real-world applications

· Addresses how to improve the delivery of customer service at all levels of personnel―librarians, general staff, student workers, and volunteers

· Includes guidelines on re-training and evaluation of customer service training needs

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Book Description:

Outstanding customer service will bring people back to your library, but exceeding the needs of your clientele isn't easy―and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.

About the Author:

Mou Chakraborty, MLIS, is director of public services at Blackwell Library, Salisbury University, where she supervises the Access Services and the Research & Instructional Services departments.

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